Use Case: Telebit – Driving Digital Excellence in the Field with MightyFields

🚀 The Challenge: A Digital Leader with a Paper-Based Past

Industry: Telecommunications
Country: Italy
Users: 50-100 field technicians and business users
Monthly work orders (cases): ~1,000
Integrations: SharePoint, internal Ticketing & Scheduling system

As a long-established leader in the Italian telecom sector, Telebit is at the forefront of designing, building, and maintaining mission-critical mobile and fixed-line network infrastructure. Renowned for its technical innovation and service excellence, Telebit plays a vital role in keeping Italy connected.

However, behind the scenes, the company faced a significant operational hurdle: its internal field service processes depended on their clients, were manual, fragmented, and lacking standardisation. This patchwork approach made it difficult to scale IT solutions, react swiftly to client demands or ensure consistent quality across teams.

The impact was clear:

Inconsistent data capture

Delayed reporting

Information trapped in silos

Difficult to scale IT solutions across clients

Telebit realised that to match their external technical leadership, they needed to digitally transform their internal field operations.

🔍 The Turning Point: Choosing MightyFields

The shift began when Telebit’s leadership recognised that digitalising their field operations wasn’t just a tech upgrade—it was a strategic imperative.

Clients with their apps had unique requirements, but for all others, Telebit needed a central, adaptable solution. That’s where MightyFields came in.

Why MightyFields Was the Perfect Fit:

Form Flexibility at Scale

Business units now contact the IT team (led by Alberto Orlando) to request tailored forms or checklists. These are quickly created and deployed—without waiting for major IT projects.

Smart Task Coordination

Support for group tasks enables multiple technicians to collaborate on complex jobs, with clear visibility and accountability.

Seamless System Integration

MightyFields integrates smoothly with Telebit’s SharePoint environment, as well as their custom ticketing and scheduling systems, creating a fluid operational ecosystem.

📈 The Results: A Core Part of Telebit’s Field Strategy

In just two years, MightyFields has become mission-critical to Telebit’s operations. It’s not just a tool—they see it as a strategic partner.

Adoption across departments has surged, with between 50 and 100 active users today.
Business units now execute 1,000+ cases per month, with that number growing month over month.
Processes that once relied on emails, paper, or spreadsheets are now unified, trackable, and efficient.

The impact:

Standardised workflows across field teams

Faster onboarding and training of new technicians

Greater operational transparency and reporting

High user satisfaction

Even among technicians, known for speaking up when tools fall short.

“If something isn’t working, our techs are first to speak up. And trust me, work done and more users joining every week, shows how well the solution is performing.”
Alberto Orlando, Head of IT Applications

💬 In their own words...

“I currently manage up to 100 active MightyFields users across various business units and processes. The adoption rate speaks for itself. The solution runs smoothly, the product evolves constantly, and the support from the MightyFields team? Spot on—reliable, responsive, and truly engaged.

Honestly, I couldn’t ask for a better partner to help us drive the gradual digitalisation of our field operations. The tool is robust, the team is mighty—what more could you expect?”

Alberto Orlando, Head of IT Applications, Telebit Italy